Privacy Policy for ITUniversum LLC

https://ituniversum.com/

At https://ituniversum.com/, accessible from https://ituniversum.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by https://ituniversum.com/ and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://ituniversum.com/. This policy is not applicable to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information
We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files
https://ituniversum.com/ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, https://ituniversum.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.


Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of https://ituniversum.com/.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on https://ituniversum.com/, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that https://ituniversum.com/ has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies
https://ituniversum.com/'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information
 Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

https://ituniversum.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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About the company

PlushWire - the customer - is an IT consulting company based in Miami, Florida, that provides a comprehensive range of IT services.

About the company

PlushWire - the customer - is an IT consulting company based in Miami, Florida, that provides a comprehensive range of IT services.
The developed system is used by Inkcups - a leading supplier and manufacturer of inkjet printing equipment, pad printing equipment, laser plate-makers, inks, and all corresponding supplies.
About the users

About the users

The developed system is used by Inkcups - a leading supplier and manufacturer of inkjet printing equipment, pad printing equipment, laser plate-makers, inks, and all corresponding supplies.
The solution can help companies that:
produce complex, multi-component, custom equipment or other objects
use a vast set of spare parts, and their composition and quantity are constantly changing
need to organize and manage a seamless supply of spare parts and materials for production without high costs for the warehouse and personnel.
The solution can help companies that:
produce complex, multi-component, custom equipment or other objects
use a vast set of spare parts, and their composition and quantity are constantly changing
need to organize and manage a seamless supply of spare parts and materials for production without high costs for the warehouse and personnel.
"The Inkcups project was developed in cooperation with ITUniversum in 2013. The ITUniversum team showed high qualifications in all process aspects: analysis, design, development, testing, and implementation. I also would like to note the flexibility of the teams and the quick response to changing business requirements and proposals for adapting business company processes."
John Sadovnikov
Chief Executive Officer, PlushWire LLC
"The Inkcups project was developed in cooperation with ITUniversum in 2013. The ITUniversum team showed high qualifications in all process aspects: analysis, design, development, testing, and implementation. I also would like to note the flexibility of the teams and the quick response to changing business requirements and proposals for adapting business company processes."
John Sadovnikov
Chief Executive Officer, PlushWire LLC
Challenges
Challenges
Composite customizable products

The client produces complex custom equipment consisting of thousands of parts from various suppliers. Each order is unique, so spare parts stocking is not economically viable cause the company may never use them.
Complicated corporate structure

InkCups is a large manufacturing company with dozens of divisions and departments. The company's offices are geographically distributed.
Speed-up of the business growth

When the company began to grow and develop actively, it required more and more time and labor to control and manage. The number of routine operations was critically decreased with the cost of personnel.
No appropriate standard software

The existing solutions were not flexible enough, their structure and architecture did not match the realities of the company, and they contained various limitations.

1. Composite customizable product


The client produces complex custom equipment consisting of thousands of parts from various suppliers. Each order is unique, so spare parts stocking is not economically viable cause the company may never use them.


2. Complicated corporate structure


InkCups is a large manufacturing company with dozens of divisions and departments. The company's offices are geographically distributed.


3. Speed-up of the business growth


When the company began to grow and develop actively, it required more and more time and labor to control and manage. The number of routine operations was critically decreased with the cost of personnel.


4. No appropriate standard software


The existing solutions were not flexible enough, their structure and architecture did not match the realities of the company, and they contained various limitations.
Requirements
Requirements
Seamless supply of a large number of parts

The task was to synchronize the supply of parts with the assembly process and exclude the prior purchase of spare parts and their storage in a warehouse. The aim is to save storage space, accounting, and personnel costs and eliminate illiquid stocks.
Common database with valid information

It was necessary to connect and integrate various aspects of the business, to have correct and timely information about all processes in all departments. All databases must be in common access for all departments.
Business-processes automation

The company needed an automated system that allows to optimize processes, share accurate information within the company, and manage the interaction of all departments. In addition, the system had to be integrated with the company's existing accounting software.
Unique custom software solution

ITUniversum had to develop a custom ERP system for InkCups, making it possible to build a seamless operation of its divisions, have all the necessary data in one database, and automate routine processes.

1. Seamless supply of a large number of parts


The task was to synchronize the supply of parts with the assembly process and exclude the prior purchase of spare parts and their storage in a warehouse. The aim is to save storage space, accounting, and personnel costs and eliminate illiquid stocks.


2. Common database with valid information


It was necessary to connect and integrate various aspects of the business, to have correct and timely information about all processes in all departments. All databases must be in common access for all departments.


3. Business-processes automation


The company needed an automated system that allows to optimize processes, share accurate information within the company, and manage the interaction of all departments. In addition, the system had to be integrated with the company's existing accounting software.


4. Unique custom software solution


ITUniversum had to develop a custom ERP system for InkCups, making it possible to build a seamless operation of its divisions, have all the necessary data in one database, and automate routine processes.
We can perform the same task for you.
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Technique
The developed system includes:

  • the order management system (OMS) is a system for managing internal business processes

  • the customer portal for web and mobile, which allows customers to place orders.

Technique

The developed system includes:

  • the order management system (OMS) is a system for managing internal business processes

  • the customer portal for web and mobile, which allows customers to place orders.
The primary system features:
Disassembling the order for equipment for hundreds of small orders to the supplier.
Automatic preparation of purchase requisitions for suppliers with delivery schedules.
Production queues - creating an assembly flow chart with a plan to supply spare parts on a specific operation date.
Assembly control according to the technological map and considering the risks (permissible restructuring of the technological map).
Аuto target dates. The system automatically determines the estimated time of receipt of the order by the client, considering the composition of the order, the time of placement, weekends and holidays, etc.
The primary system features:
Disassembling the order for equipment for hundreds of small orders to the supplier.
Automatic preparation of purchase requisitions for suppliers with delivery schedules.
Production queues - creating an assembly flow chart with a plan to supply spare parts on a specific operation date.
Assembly control according to the technological map and considering the risks (permissible restructuring of the technological map).
Аuto target dates. The system automatically determines the estimated time of receipt of the order by the client, considering the composition of the order, the time of placement, weekends and holidays, etc.

The primary customer benefits:

Competitive edge
The ability to offer custom configurations of complex orders to the clients.
Cost reduction
Savings on storage facilities and equipment, accounting, and personnel.

The primary customer benefits:

Competitive edge

The ability to offer custom configurations of complex orders to the clients.

Cost reduction
Savings on storage facilities and equipment, accounting, and personnel.

OMS additional functionality
Product and order management
  • quote and order creation and editing
  • invoice creation
  • product creation with editing and deleting
  • integration with UPS and Quickbooks, etc. automatic data entry from the system into the shipping program
  • settings for access and display of products for the customer portal
  • report that is automatically sent to the company's managers by mail at a specified frequency with a comparison of estimated and actual lead times, with delays grouped by duration.
Price management
  • creating standard/ territorial/ specific client prices and discounts
  • automatical control of the minimum allowable price for a particular client. 
  • export pricing is based on the order's ship-to-country.
Client and vendor management
  • client creation with editing and deleting
  • creating a unique customer for territorial divisions of one company based on the delivery address (allowing the customers to manage orders and deliveries flexibly)
  • vendor creation, editing and deleting.
Warehouse management
  • transfer inventory creation and editing (allowing remote departments to create internal orders for the main warehouse)
  • warehouse creating, editing and deleting.
Production management
  • outsource/ dropship functions - an order can contain items not manufactured by InkCups and require ordering from third-party vendors. Such goods in the order have a special status, and their movement in the system occurs along a unique path containing the corresponding stages - "ordered," "received," etc.
  • quality control.
OMS additional functionality
Product and order management
  • quote and order creation and editing
  • invoice creation
  • product creation with editing and deleting
  • integration with UPS and Quickbooks, etc. automatic data entry from the system into the shipping program
  • settings for access and display of products for the customer portal
  • report that is automatically sent to the company's managers by mail at a specified frequency with a comparison of estimated and actual lead times, with delays grouped by duration.
Price management
  • creating standard/ territorial/ specific client prices and discounts
  • automatical control of the minimum allowable price for a particular client. 
  • export pricing is based on the order's ship-to-country.
Client and vendor management
  • client creation with editing and deleting
  • creating a unique customer for territorial divisions of one company based on the delivery address (allowing the customers to manage orders and deliveries flexibly)
  • vendor creation, editing and deleting.
Warehouse management
  • transfer inventory creation and editing (allowing remote departments to create internal orders for the main warehouse)
  • warehouse creating, editing and deleting.
Production management
  • outsource/ dropship functions - an order can contain items not manufactured by InkCups and require ordering from third-party vendors. Such goods in the order have a special status, and their movement in the system occurs along a unique path containing the corresponding stages - "ordered," "received," etc.
  • quality control.
How the customer portal works
1
The client's authorization
The company's managers create an account for the client's employee. The shipping addresses for which this employee is responsible are linked to the account.
2
The access to the system
Authorized customers see in the system the products available for order, their order history, and the FAQ.
3
Making orders
Because of the great complexity of the company's products, only those items that have not been changed since the last client's order and do not require further consultation with the manager will be available in the system for ordering.
4
Moving into production
An order gets into OMS. Orders are automatically checked for the specified conditions. Some orders go directly to production, and some are filtered for additional manual processing.
How the customer portal works
1
The client's authorization
The company's managers create an account for the client's employee. The shipping addresses for which this employee is responsible are linked to the account.

2
The access to the system
Authorized customers see in the system the products available for order, their order history, and the FAQ.
3
Making orders
Because of the great complexity of the company's products, only those items that have not been changed since the last client's order and do not require further consultation with the manager will be available in the system for ordering.
4
Moving into production
An order gets into OMS. Orders are automatically checked for the specified conditions. Some orders go directly to production, and some are filtered for additional manual processing.
Project tech stack

  • PHP
  • HTML
  • JS
  • AngularJS
  • MYSQL
  • REST
  • SOAP
  • LAMP
  • UPS API
  • QuickBooks SDK.

Project tech stack

  • PHP
  • HTML
  • JS
  • AngularJS
  • MYSQL
  • REST
  • SOAP
  • LAMP
  • UPS API
  • QuickBooks SDK.
Results

  • The use of the system has given the company its main competitive advantage: the production of custom orders of high complexity at competitive prices.

  • The solution provides a seamless parts supply and equipment assembly system, which reduces the company's costs for warehouses and personnel.

  • During the use of the system, the number of orders increased almost two times.

  • The development of the project took nine months.

  • The developed system has been successfully used in the company for more than eight years and is still supported by the ITUniversum team.
Results
  • The use of the system has given the company its main competitive advantage: the production of custom orders of high complexity at competitive prices.

  • The solution provides a seamless parts supply and equipment assembly system, which reduces the company's costs for warehouses and personnel.

  • During the use of the system, the number of orders increased almost two times.

  • The development of the project took nine months.

  • The developed system has been successfully used in the company for more than eight years and is still supported by the ITUniversum team.
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By clicking the button you agree to our Privacy Policy
Ready for your success story?
Get a free assessment of your project.
Let us tell you how we can drive your business with our customer software solutions.
By clicking the button you agree to our Privacy Policy