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Bugs-Fixing and Maintenance


Our company has maintenance programming specialists that can resolve issues of any complexity within a 24-hour window.

Bugs-Fixing and Maintenance

Our company has maintenance programming specialists that can resolve issues of any complexity within a 24-hour window.

Bugs Fixes

Digital businesses must function without any downtime. However, sometimes, programs crash, and infrastructures go down.

The Standard Approach
  1. Explore the issue
  2. Read the documentation
  3. Rewrite the code
This process is time-consuming and causes setbacks that result in losing clients, reputation, and money.
Our Approach
  1. We have 15+ years of experience in providing emergency and maintenance software services
  2. After a rapid assessment, we will be able to triage your issue and get all of your systems operational within a 24-hour period
  3. We will spend the following days finding and solving the root of your problem so that it never occurs again
Bugs Fixes
Digital businesses must function without any downtime. However, sometimes, programs crash, and infrastructures go down.
The Standard Approach
  1. Explore the issue
  2. Read the documentation
  3. Rewrite the code
This process is time-consuming and causes setbacks that result in losing clients, reputation, and money.
Our Approach
  1. We have 15+ years of experience in providing emergency and maintenance software services
  2. After a rapid assessment, we will be able to triage your issue and get all of your systems operational within a 24-hour period
  3. We will spend the following days finding and solving the root of your problem so that it never occurs again
Take a look at these recent cases:
The hosting provider declined to serve websites
Problem
The hosting provider declined to serve the client's websites for reasons independent of him. He sent a message to the client stating that they would delete the company's accounts within 24 hours.

Solution
During 12 hours, the ITUniversum team:
  • Сreated backups
  • Moved data on two servers using a load balancer
  • Fixed source code and optimized it for new IT infrastructure
  • Installed and started the project on the new IT infrastructure.

Result
What did we do:
  • Saved the business from a complete shutdown
  • Found a new service provider and hosting solution, which provided a 34% cost decrease.
The mobile app failed
Problem
The client’s project created using .NET and installed on an Azure virtual machine worked unstably and kept falling. The client didn’t have an IT department and the project’s source code. The server’s downtime was crucial for daily business processes.

Solution
The ITUniversum team:
- Restored access to the IT infrastructure
- Fixed the application server settings
- Optimized the database server;
- Changed the security settings, eliminating the possibility of external access to the database and, accordingly, the risk of its hacking.
ITUniversum experts analyzed the application, created an additional library, which saved the data stream if the application was down.

Result
The work carried out ensured the uninterrupted operation of the business. After that, the ITUniversum team wrote the new version of the application, which was successfully launched and is still working stably.
The company's IT infrastructure fell down
Problem
The project was a selling portal (online store + aggregator). The data in the system stopped updating. The server downtime reached 6 hours per day. The client suffered significant losses due to the 26% loss in the daily orders volume.

Solution
The ITUniversum team:
  • Analyzed input-output data streams
  • Found the causes of the downtime - API source code errors. Errors were detected only when the volume of data exchange exceeded a particular value. In this case, the server infrastructure and the wrong methodology of API classes development did not allow the transfer of an increased amount of data package without loss.
  • Moved the project to a new server
  • Separated the application server and the database server
  • Fixed API code
  • Optimized data package
  • Introduced checksum control
  • Wrote query algorithm and priority.
Result
The work of ITUniversum ensured the continued stable operation of the application.
Unknown mistake in the mobile app
Problem
The client app stopped working for an unknown reason. The application was a standalone solution without a source code.

Solution
The ITUniversum team:
- Analyzed the input-output data streams
- Simulated the operation of the application
- Found the setting that stopped the application and changed it
- Restarted the application.

Result
The stability of business processes was restored in the shortest possible time.
The mobile app could not get into the Google Play market
Problem
The client's app could not go through the approval process for publication on the Google Play market for a long time and was constantly rejected for various reasons.

Solution
The ITUniversum team:
- Negotiated with the Google support center
- Studied documentation and source code
- Made the required changes to the code
- Published the application in the Google Play market.

Result
ITUniversum's work prevented further loss of client revenue.
Take a look at these recent cases:
The Hosting Provider Declined to Serve our Client’s Website
Problem
For reasons independent of our client, their hosting provider declined to serve our client’s website. Our client was notified that their account would be deleted within 24 hours. 

Solution
Within a 12-hour window, ITUniversum: 
  • Created backups of all necessary data
  • Engineered and created a completely new IT infrastructure
  • Fixed 14 bugs in the source code and optimized it for its new IT infrastructure 
  • Installed and deployed the project onto the new IT infrastructure without any downtime.

Result
  • Saved the business any downtime and business losses 
  • Optimized the client’s source code 
  • Found a new hosting solution, which provided a 34% decrease in costs.
Mobile App Continuously Crashed
Problem
The client had an unstable mobile application written in .NET deployed on an Azure virtual machine. The client didn’t have an IT department and didn’t have access to the project’s source code. The application’s downtime was crucial for business continuity.

Solution
The ITUniversum Team 
  • Restored access to the IT infrastructure 
  • Fixed the application’s server issues 
  • Optimized the database server 
  • Set up security measures that eliminate the possibility of unauthorized external access to the database 
  • Implemented a new library that would save the data stream in case of application failure as a temporary fix 
  • Analyzed the application, implemented a new, stable version, and deployed it without any business interruption.

Result
  • Ensured uninterrupted operation of the business through a temporary fix
  • Provided the company with a new, stable application that is deployed to this date
Unstable IT Infrastructure
Problem
The client had an online marketplace consisting of an online store and a back-end aggregator. The application’s data flow was interrupted due to server downtime of up to 6 hours daily. The business incurred a 26% loss in daily order volume.

Solution
Our team:
  • Analyzed input and output data streams
  • Identified that errors in the source code of the client’s API were causing the crashing of the servers
  • Engineered and deployed new server architectures
  • Corrected the client’s API source code
  • Optimized data packaging
  • Introduced checksum control
  • Implemented a query priority algorithm.

Result
  • Restored the client’s business operations
  • Delivered a stable application
Buggy Mobile App
Problem
Our client’s mobile app stopped working for an unknown reason, and they didn’t have access to its source code. 

Solution
The ITUniversum Team: 
  • Analyzed all input and output data streams for the application
  • Simulated the operation of the app
  • Found the configuration issue that was causing the app to crash. 

Result
  • The client’s application ran stably 
  • All of the client’s business processes were restored. 
Google Play Market Rejected Application
Problem
Our client’s application was continuously rejected during the approval process for the Google Play Market for various reasons. 

Solution
Our team: 
  • Contacted and negotiated with the Google support team 
  • Studied the documentation and source code of the application
  • Implemented required changes to the source code 
  • Published the application on the Google Play market.

Result
1. ITUniversum prevented further business losses due to publishing delays.

To remediate any software problem, perform the following steps:

Assess the development process, evaluate configurations, and source code and check for updates.
Get in contact with your development team.
Create a remediation roadmap and negotiate it with all stakeholders.
Assemble a highly experienced emergency response team with broad qualifications – they will be able to define key steps to build a temporary solution.
Once a temporary solution is in place, dedicated code specialists will develop a permanent fix to the issue.

To remediate any software problem, perform the following steps:

Assess the development process, evaluate configurations, and source code and check for updates.
Get in contact with your development team.
Create aremediation roadmap and negotiate it with all stakeholders.
Assemble a highly experienced emergency response team with broad qualifications – they will be able to define key steps to build a temporary solution.
Once a temporary solution is in place, dedicated code specialists will develop a permanent fix to the issue.
Need help? Contact us now!
Fill in the contact form or give us a call
at +1 (516) 942-2021
By clicking the button you agree to our Privacy Policy
Need help? Contact us now!
Fill in the contact form or give us a call at +1 (516) 942-2021
By clicking the button you agree to our Privacy Policy