Privacy Policy for ITUniversum LLC

https://ituniversum.com/

At https://ituniversum.com/, accessible from https://ituniversum.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by https://ituniversum.com/ and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://ituniversum.com/. This policy is not applicable to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information
We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files
https://ituniversum.com/ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, https://ituniversum.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.


Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of https://ituniversum.com/.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on https://ituniversum.com/, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that https://ituniversum.com/ has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies
https://ituniversum.com/'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information
 Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

https://ituniversum.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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Problem-solving and maintenance programming.


We have a large amount of maintenance programming experience within the given environment and help companies
fix problems of any complexity within 24 hours.

Problem-solving and maintenance programming.

We have a large amount of maintenance programming experience within the given environment and help companies fix problems of any complexity within 24 hours.

Bugs' fixing

Digital business needs to function without breaks,

but code bugs happen, and development teams

make mistakes, do not take ownership, or leave.

Standard approach
  1. Explore the issue
  2. Read the documentation
  3. Rewrite the code.
It takes a lot of time. And setback means losing clients, reputation, and money.
Our approach
  1. We have many years of development experience within all standards
  2. We can skip some steps wisely and recover the business processes within 1-2 days
  3. After it, we fix the code and solve the problem according to the proper technical procedure.
Bugs' fixing
Digital business needs to function without breaks, but code bugs happen, and development teams make mistakes, do not take ownership, or leave.
Standard approach
  1. Explore the issue
  2. Read the documentation
  3. Rewrite the code.
It takes a lot of time. And setback means losing clients, reputation, and money.
Our approach
  1. We have many years of development experience within all standards
  2. We can skip some steps wisely and recover the business processes within 1-2 days
  3. After it, we fix the code and solve the problem according to the proper technical procedure.
Look through these real cases
of implementing our approach.
The hosting provider declined to serve websites
Problem
The hosting provider declined to serve the client's websites for reasons independent of him. He sent a message to the client stating that they would delete the company's accounts within 24 hours.

Solution
During 12 hours, the ITUniversum team:
  • Сreated backups;
  • Moved data on two servers using a load balancer;
  • Fixed source code and optimized it for new IT infrastructure;
  • Installed and started the project on the new IT infrastructure.

Result
What did we do:
  • Saved the business from a complete shutdown;
  • Found a new service provider and hosting solution, which provided a 34% cost decrease.
The mobile app failed
Problem
The client’s project created using .NET and installed on an Azure virtual machine worked unstably and kept falling. The client didn’t have an IT department and the project’s source code. The server’s downtime was crucial for daily business processes. 

Solution
The ITUniversum team:
- Restored access to the IT infrastructure;
- Fixed the application server settings;
- Optimized the database server; 
- Changed the security settings, eliminating the possibility of external access to the database and, accordingly, the risk of its hacking. 
ITUniversum experts analyzed the application, created an additional library, which saved the data stream if the application was down.

Result
The work carried out ensured the uninterrupted operation of the business. After that, the ITUniversum team wrote the new version of the application, which was successfully launched and is still working stably.
The company's IT infrastructure fell down
Problem
The project was a selling portal (online store + aggregator). The data in the system stopped updating. The server downtime reached 6 hours per day. The client suffered significant losses due to the 26% loss in the daily orders volume.
 
Solution
The ITUniversum team:
  • Analyzed input-output data streams;
  • Found the causes of the downtime - API source code errors. Errors were detected only when the volume of data exchange exceeded a particular value. In this case, the server infrastructure and the wrong methodology of API classes development did not allow the transfer of an increased amount of data package without loss.
  • Moved the project to a new server;
  • Separated the application server and the database server;
  • Fixed API code;
  • Optimized data package;
  • Introduced checksum control;
  • Wrote query algorithm and priority.
Result
The work of ITUniversum ensured the continued stable operation of the application. 
Unknown mistake in the mobile app
Problem
The client app stopped working for an unknown reason. The application was a standalone solution without a source code.

Solution
The ITUniversum team:
- Analyzed the input-output data streams;
- Simulated the operation of the application;
- Found the setting that stopped the application and changed it;
- Restarted the application.

Result
The stability of business processes was restored in the shortest possible time.
The mobile app could not get into the Google Play market
Problem
The client's app could not go through the approval process for publication on the Google Play market for a long time and was constantly rejected for various reasons.

Solution
The ITUniversum team:
- Negotiated with the Google support center;
- Studied documentation and source code;
- Made the required changes to the code;
- Published the application in the Google Play market.

Result
ITUniversum's work prevented further loss of client revenue.
Look through these real cases of implementing our approach.
The hosting provider declined to serve websites
Problem
The hosting provider declined to serve the client's websites for reasons independent of him. He sent a message to the client stating that they would delete the company's accounts within 24 hours.

Solution
During 12 hours, the ITUniversum team:
  • Сreated backups;
  • Moved data on two servers using a load balancer;
  • Fixed source code and optimized it for new IT infrastructure;
  • Installed and started the project on the new IT infrastructure.

Result
What did we do:
  • Saved the business from a complete shutdown;
  • Found a new service provider and hosting solution, which provided a 34% cost decrease.
The mobile app failed
Problem
The client’s project created using .NET and installed on an Azure virtual machine worked unstably and kept falling. The client didn’t have an IT department and the project’s source code. The server’s downtime was crucial for daily business processes. 

Solution
The ITUniversum team:
- Restored access to the IT infrastructure;
- Fixed the application server settings;
- Optimized the database server; 
- Changed the security settings, eliminating the possibility of external access to the database and, accordingly, the risk of its hacking. 
ITUniversum experts analyzed the application, created an additional library, which saved the data stream if the application was down.

Result
The work carried out ensured the uninterrupted operation of the business. After that, the ITUniversum team wrote the new version of the application, which was successfully launched and is still working stably.
The company's IT infrastructure fell down
Problem
The project was a selling portal (online store + aggregator). The data in the system stopped updating. The server downtime reached 6 hours per day. The client suffered significant losses due to the 26% loss in the daily orders volume.

Solution
The ITUniversum team:
  • Analyzed input-output data streams;
  • Found the causes of the downtime - API source code errors. Errors were detected only when the volume of data exchange exceeded a particular value. In this case, the server infrastructure and the wrong methodology of API classes development did not allow the transfer of an increased amount of data package without loss.
  • Moved the project to a new server;
  • Separated the application server and the database server;
  • Fixed API code;
  • Optimized data package;
  • Introduced checksum control;
  • Wrote query algorithm and priority.
Result
The work of ITUniversum ensured the continued stable operation of the application.
Unknown mistake in the mobile app
Problem
The client app stopped working for an unknown reason. The application was a standalone solution without a source code.

Solution
The ITUniversum team:
- Analyzed the input-output data streams;
- Simulated the operation of the application;
- Found the setting that stopped the application and changed it;
- Restarted the application.

Result
The stability of business processes was restored in the shortest possible time.
The mobile app could not get into the Google Play market
Problem
The client's app could not go through the approval process for publication on the Google Play market for a long time and was constantly rejected for various reasons.

Solution
The ITUniversum team:
- Negotiated with the Google support center;
- Studied documentation and source code;
- Made the required changes to the code;
- Published the application in the Google Play market.

Result
ITUniversum's work prevented further loss of client revenue.

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To solve any software development problem successfully, we highly recommend following

these steps:

Take an assessment of the development process. Evaluate the code configuration, open/close sources, and updates. Connect to the current development team if possible.
Draw out a roadmap of problem-solving and negotiate it with all stakeholders.
You need a highly experienced emergency crew with broad qualifications to define the key features and help the business not break off. The task is to make a temporary bridge between the problem and the stable business workflow.
After fixing all critical bugs, dedicated code specialists step in. Now they have enough time to recover the system or write the code from scratch.

To solve any software development problem successfully, we highly recommend following these steps:

Take an assessment of the development process. Evaluate the code configuration, open/close sources, and updates. Connect to the current development team if possible.
Draw out a roadmap of problem-solving and negotiate it with all stakeholders.
You need a highly experienced emergency crew with broad qualifications to define the key features and help the business not break off. The task is to make a temporary bridge between the problem and the stable business workflow.
After fixing all critical bugs, dedicated code specialists step in. Now they have enough time to recover the system or write the code from scratch.
Please give us
a description
of the problem
to be solved.
Drop us a line, and one of our specialists
will be in touch shortly.
By clicking the button you agree to our Privacy Policy
Please give us a description
of the problem to be solved.
Drop us a line, and one of our specialists will be in touch shortly.
By clicking the button you agree to our Privacy Policy