Privacy Policy for ITUniversum LLC
https://ituniversum.com/
At https://ituniversum.com/, accessible from https://ituniversum.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by https://ituniversum.com/ and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://ituniversum.com/. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
https://ituniversum.com/ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, https://ituniversum.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of https://ituniversum.com/.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on https://ituniversum.com/, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that https://ituniversum.com/ has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
https://ituniversum.com/'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
https://ituniversum.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://ituniversum.com/. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
https://ituniversum.com/ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, https://ituniversum.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of https://ituniversum.com/.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on https://ituniversum.com/, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that https://ituniversum.com/ has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
https://ituniversum.com/'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
https://ituniversum.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
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About the Company
The customer was an American company that delivers contact center solutions. They employ several thousand people.
About the Company
The customer was an American company that delivers contact center solutions. They employ several thousand people.
The users were companies that need to:
- Plan the workload of remote employees
- Create a schedule based on staff qualifications
- Serve their customers’ changing needs for personnel
About the Users
About the Users
The users were companies that need to:
- Plan the workload of remote employees
- Create a schedule based on staff qualifications
- Serve their customers’ changing needs for personnel
The Challenges
The problem many companies faced was quickly and efficiently distributing support staff to their clients. Many issues were due to:
Remote Work
Due to the COVID-19 pandemic, the customer company had to transfer most of its staff to remote work.
Certification Requirements
Call center employees must be certified to work with particular clients.
Changing demand
Customers' needs for a given number of support people are not constant.
The Challenges
The problem many companies faced was quickly and efficiently distributing support staff to their clients. Many issues were due to:
Remote Work
Due to the COVID-19 pandemic, the customer company had to transfer most of its staff to remote work.
Certification Requirements
Call center employees must be certified to work with particular clients.
Changing demand
Customers' needs for a given number of support people are not constant.
The customer had worked with another third-party developer on the application, however:
- Developers stopped communicating with the company
- The company did not have an IT department
- Servers periodically crashed
- and required expensive maintenance
- The application did not work
- The source code was outdated and unusable
The customer had worked with another third-party developer on the application, however:
- Developers stopped communicating with the company
- The company did not have an IT department
- Servers periodically crashed
- and required expensive maintenance
- The application did not work
- The source code was outdated and unusable
The Solutions
1
Maintenance
The ITUniversum team maintained the existing application before the new version was written and submitted. It helped avoid a significant slowdown in the customer's business processes.
2
Ideas
ITUniversum suggested new ideas that qualitatively improved work with the company's personnel. A new application functionality was proposed, designed, and developed.
3
Speed-up
A bonus system was invented and built into the application. It accrues bonuses to the support staff for working a certain number of hours, giving them different benefits. That increases staff motivation and accelerates the closing of slots in the schedules.
4
UX/UI
The application interface has become much easier and more user-friendly. The new interface contained gameplay elements. Working with the application has become more simple and more attractive for users.
The Solutions
1
Maintenance
The ITUniversum team maintained the existing application before the new version was written and submitted. It helped avoid a significant slowdown in the customer's business processes.
2
Ideas
ITUniversum suggested new ideas that qualitatively improved work with the company's personnel. A new application functionality was proposed, designed, and developed.
3
New functionality
A bonus system was invented and built into the application. It accrues bonuses to the support staff for working a certain number of hours, giving them different benefits. That increases staff motivation and accelerates the closing of slots in the schedules.
4
UX/UI
The application interface has become much easier and more user-friendly. The new interface contained gameplay elements. Working with the application has become more simple and more attractive for users.
The idea was to create a tool that allows:
1
Managers
to create a work schedule for each client and free slots for work
2
Support staff
to see and book free slots for available clients
The idea was to create a tool that allows:
1
Managers
to create a work schedule for each client and free slots for work
2
Support staff
to see and book free slots for available clients
The redesigned application provides:
- The process of creating a schedule for clients
- Booking work slots according to employee certification
- Communication between support staff and managers
- Integrations with payment systems and the ADP system (working time and payroll)
- Support staff directory, access to bonus systems, and chat section for the admin section
- Employee registration, access to a certification knowledge base, access to bonus systems, and chat section for the user section
- IOS and Android compatibility
The redesigned application provides:
- The process of creating a schedule for clients
- Booking work slots according to employee certification
- Communication between support staff and managers
- Integrations with payment systems and the ADP system (working time and payroll)
- Support staff directory, access to bonus systems, and chat section for the admin section
- Employee registration, access to a certification knowledge base, access to bonus systems, and chat section for the user section
- IOS and Android compatibility
Project Technologies
Backend:
Yii2 (PHP 8, MySQL)
Yii2 (PHP 8, MySQL)
Frontend:
Angular 12 (TypeScript, SCSS)
Angular 12 (TypeScript, SCSS)
Mobile Application:
Flutter (Dart)
Flutter (Dart)
Project Technologies
Backend:
Yii2 (PHP 8, MySQL)
Yii2 (PHP 8, MySQL)
Frontend:
Angular 12 (TypeScript, SCSS)
Angular 12 (TypeScript, SCSS)
Mobile Application:
Flutter (Dart)
Flutter (Dart)
The Results
We increased the efficiency of business processes in the company.
The server has been stabilized- A working version of the application has been implemented
- All work was completed within the allotted time and budget for new development and maintenance on the old version of application
- All codes and application management have been transferred to company after completion
The Results
We increased the efficiency of business processes in the company.
- The server has been stabilized
- A working version of the application has been implemented
- All work was completed within the allotted time and budget for new development and maintenance on the old version of application
- All codes and application management have been transferred to company after completion
With ITUniversum’s efforts, the company has accomplished:
StabilityDaily operations are now functional due to a new stable application with all necessary functions.
Business GrowthManaging staff has become straightforward and seamless, requiring fewer working hours for managers. This provides the business more resources to expand.
Higher Customer SatisfactionThe application has simplified and accelerated the distribution of support staff among clients resulting in improved customer service.
Motivated EmployeesStaff motivation and engagement has increased dramatically with a bonus system in place within the application as well as a user-friendly interface.
With ITUniversum’s efforts, the company has accomplished:
- StabilityDaily operations are now functional due to a new stable application with all necessary functions.
- Business GrowthManaging staff has become straightforward and seamless, requiring fewer working hours for managers. This provides the business more resources to expand.
- Higher Customer SatisfactionThe application has simplified and accelerated the distribution of support staff among clients resulting in improved customer service.
- Motivated EmployeesStaff motivation and engagement has increased dramatically with a bonus system in place within the application as well as a user-friendly interface.
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By clicking the button you agree to our Privacy Policy
Ready for your success story?
Get a free assessment!
Get a free assessment!
Let us tell you how we can drive your business forward with our custom software solutions.
By clicking the button you agree to our Privacy Policy