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About The Company
The customer is a large European company selling used spare parts and contract engines.

About The Company

The customer is a large European company selling used spare parts and contract engines.
The users are customers looking for car parts as well as employees and managing staff responsible for processing the orders.
About The Users

About The Users

The users are customers looking for car parts as well as employees and managing staff responsible for processing the orders.

The Challenges
Increasing competition
The company needed to improve their customer service to beat their competitors. They had to ensure repeat business and obtain new clients.
Business growth
The company's business grew and required impactful tools for managing warehouses, personnel, and customer relationships.
High operating costs
The company would evaluate their finances manually using Excel or Word. Processing large amounts of data took a lot of time and resources, so analytics would often be out of date.

The Challenges

Increasing competition
The company needed to improve their customer service to beat their competitors. They had to ensure repeat business and obtain new clients.
Business growth
The company's business grew and required impactful tools for managing warehouses, personnel, and customer relationships.
High operating costs
The company would evaluate their finances manually using Excel or Word. Processing large amounts of data took a lot of time and resources, so analytics would often be out of date.
The Solutions
We created a business process control and management automation system to make operations more efficient.
1
Four part system
The system contains a cart kits wholesale website, two auto parts retail websites and a web portal for inventory control of both.
2
Various roles
Software solutions include user, client and administrative functions. Functions include: creating orders, order status, purchase statistics, reporting, payment status, scheduling, file hosting, photos, blogs, gift shops and more.
3
Marketing
Marketing and customer service functions of the ERP system allow the company to create customer satisfaction surveys as well as marketing campaigns. This system also works as a customer relationship management system as it manages all interactions with customers and leads.
4
Linking up to auctions
The system is able to connect to auction sites where vehicle kits are purchased to process information necessary and participate.
5
Integrations
Integrating all parts of the customers current processes was important for a seamless and efficient transition. Our system is integrated with:
  • Third party aggregator portals to collect data on product availability
  • Third party application to submit photos of products
  • SMS assistant service for alerts and communication
  • Call center for customers to reach the company in real time
  • Messaging between customers, sales managers and employees
  • API payment system
6
Accounting
We created an entire accounting system that allows to generate various reports in the context of goods, customers, orders, warehouses, and more.
The Solutions
We created a business process control and management automation system to make operations more efficient.
1
Four part system
The system contains a cart kits wholesale website, two auto parts retail websites and a web portal for inventory control of both.
2
Various roles
Software solutions include user, client and administrative functions. Functions include: creating orders, order status, purchase statistics, reporting, payment status, scheduling, file hosting, photos, blogs, gift shops and more.
3
Marketing
Marketing and customer service functions of the ERP system allow the company to create customer satisfaction surveys as well as marketing campaigns. This system also works as a customer relationship management system as it manages all interactions with customers and leads.
4
Linking up to auctions 
The system is able to connect to auction sites where vehicle kits are purchased to process information necessary and participate.
5
Integrations
Integrating all parts of the customers current processes was important for a seamless and efficient transition. Our system is integrated with:
  • Third party aggregator portals to collect data on product availability
  • Third party application to submit photos of products
  • SMS assistant service for alerts and communication
  • Call center for customers to reach the company in real time
  • Messaging between customers, sales managers and employees
  • API payment system
6
Accounting
We created an entire accounting system that allows to generate various reports in the context of goods, customers, orders, warehouses, and more.
Additional system functions:
Managing disassembly and car kits' delivery from different countries, all over the world. Accounting of all costs (salaries of disassembling mechanics, taxes and customs duties, etc.).
Accounting of catalysts (a separate part of the website and functionality for the sale of catalysts).
Personnel management system.
Additional system functions:
Managing disassembly and car kits' delivery from different countries, all over the world. Accounting of all costs (salaries of disassembling mechanics, taxes and customs duties, etc.).
Accounting of catalysts (a separate part of the website and functionality for the sale of catalysts).
Personnel management system.
PHP
HTML
JS
PostgreSQL
Python
Project Technologies

Project Technologies

PHP
HTML
JS
PostgreSQL
Python
The Results
400%
Sales increase in first 4 years of use
100%
Of interested customers became sales due to control process automation

The Results

400%
Sales increase in first 4 years of use
100%
Of interested customers became sales due to control process automation
How it works:
ITUniversum is the current supplier and, to date, supports and further develops the product for this customer.
Automation
Most routine operations in the company's business processes were fully automated.
Staff motivation
The company received impactful staff motivation tools.
Costs declining

The volume of inventory losses decreased, and non-liquid assets declined.

Customers loyalty

The developed platform allows the customer to provide his clients with high-quality and in-demand service.

How it works:
ITUniversum is the current supplier and, to date, supports and further develops the product for this customer.
Automation
Most routine operations in the company's business processes were fully automated.
Staff motivation
The company received impactful staff motivation tools.
Costs declining

The volume of inventory losses decreased, and non-liquid assets declined.

Customers loyalty

The developed platform allows the customer to provide his clients with high-quality and in-demand service.

"We want to highlight the high level of the team’s and management’s work, the team’s adaptability to our company’s workflow, quality code development and its testing, the fulfillment of our requirements and effective solution suggestions, the transition of the project into the SCRUM company process structure, as well as quick and effective training of our company’s staff, plus fast integration of the developed software into the existing infrastructure.“
Founder and CEO of the customer
"We want to highlight the high level of the team’s and management’s work, the team’s adaptability to our company’s workflow, quality code development and its testing, the fulfillment of our requirements and effective solution suggestions, the transition of the project into the SCRUM company process structure, as well as quick and effective training of our company’s staff, plus fast integration of the developed software into the existing infrastructure.“
Founder and CEO of the customer
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Let us tell you how we can drive your business forward with our custom software solutions.
By clicking the button you agree to our Privacy Policy